Warranty Program


Warranty Requests

Transparent & Streamlined

All warranty requests for Lamar Smith Homes and Smith Family Homes are made through Homeowner Central.

Here you can: attach photos for documentation, track progress, and communicate with your warranty manager.


Please login to submit a request by using the portal below or login here:
Homeowner Central Login

To create a new account, check your email for a registration link. If one is not provided, check your email account's "Junk" folder or reach out to us to follow-up.  This document reviews the warranty process and portal information, you will find a copy in your closing packet.

2-10 HBW

Protected & Trusted

As a part of your purchase, Smith Family Homes offers a one-time complimentary caulk and nail pop repair, we recommend our buyers to schedule this at their 11 month visit. Prior to this service, please mark nail pops with painter’s tape, and allow up to a 6 hour visit for a thorough repair.

Note that paint touch-ups will be visible in various lighting conditions.

Get to Know 2-10 Warranty Program



We want your experience with us to be easy and painless – especially after closing. In order to make the warranty process transparent, accountable, and streamlined, we provide you with a customized homeowner portal.


Please review your closing documents or contact 2-10 for the warranty edition that is specific to your home before submitting a claim.


  • What's the warranty process?

    At the time of closing, we will enroll your home in the 2-10 Home Buyers Warranty program (2-10 HBW) which includes 1-Year Workmanship, 2-Year Systems and 10-Year Structural coverage. You will provided with a comprehensive guide to 2-10 HBWs warranty manual. The graphic above shows a preview of what is covered. Your Customer Experience Agent can also provide additional information.

  • What about emergencies?

    In the panel of every home is a list of direct lines to the trades for emergencies (HVAC, water leak, etc.) Upon contracting the trade number, you will enter your claim in your personalized portal. This allows us to record and track every issue regarding your new home.

  • How do we access the portal?

    You will receive a registration email after your closing. We encourage all claims (including emergencies) to be submitted in your Homeowner Central Portal. This portal serves our home buyer’s best interests, keeps accurate record keeping, and provides a central location for all warranty communications.

  • Are my appliances covered?

    Applicable appliances will have their respective manufacturers’ warranty. For ease of use, we store your appliance user manuals and warranty cards are in your kitchen drawer. These warranty cards contain with a link for you to register your appliances. Being in the manufacturer’s system assures that in the event of a recall the company can contact you and arrange to provide the needed correction.

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